Policies
Shipping Policy
Last updated: 2026-04-27
We ship from the United States. Below you’ll find our processing times, supported destinations, carriers, and what happens if something goes wrong.
Where we ship
We currently ship to addresses in the continental United States. International shipping is rolling out — check back, or reach out for a custom quote.
Processing time
Orders ship within 24 hours, or the same day if placed before 1pm EST (Monday–Friday). You’ll receive a shipping confirmation email with tracking when your order leaves us.
Carriers and delivery times
Domestic orders ship via USPS or UPS Ground. Standard delivery typically takes 3–7 business days from the date of shipment. Expedited options are available at checkout when you need it sooner.
Shipping costs
Standard shipping is free on orders of two or more bags, shipping within the United States. The discount applies automatically at checkout — no code needed.
The free-shipping discount covers standard shipping rates only. Expedited options are not included, and their full cost still applies at checkout. On orders of a single bag, shipping is calculated at checkout based on weight and destination.
Tracking
Once your order ships you’ll get an email with a tracking number. You can also view tracking by signing in to your account and opening the order.
Lost or damaged shipments
See our Refund & Return Policy for how we handle lost or damaged orders.
Contact
Questions about shipping can be sent to hello@nzoiacoffee.com.